If someone has had remote access to your computer, or you've had fake virus pop-ups take over the screen, the priority is simple: make it safe again, lock down your accounts, and give you the confidence to keep using it.
I remove malware and unwanted remote-access tools, check what was touched, change and secure passwords, set up two-factor authentication, and confirm in writing that the machine is clean — banks often ask for exactly that before restoring access.
I'll also sit down with you and explain what those Norton, McAfee and Microsoft prompts actually mean, which ones are real, and what to do next time.
Online, by phone or email. Tell me the symptoms; I'll ask the rest.
Same or next day where possible, at your home or office.
You'll know the price before I start; tap your card at the end. If it comes back within 14 days, I come back free.
Tell me what's going wrong and when suits — I'll confirm a time, usually the same or next day.